Refund policy
Last updated: October 23, 2026
Tiny Chihuahua Shop offers Cedric and Maya fan merchandise alongside a small selection of products for little dogs. Return and refund options depend on the item, how it was fulfilled, and where it was delivered. Please review the terms below before ordering. If you’re unsure which terms apply, contact us.
Quick return guide
- Dog boots and non-custom Bee or Ladybug costumes fulfilled by us in Canada: Request a return within 14 days of delivery. A brief indoor try-on to check fit is okay; see the condition requirements below.
- Dog boots delivered outside Canada: We review fit concerns and reported damage or manufacturing issues case by case. Report manufacturing or material issues within 30 days of delivery.
- Print-on-demand fan merchandise: These items are final sale for change of mind, size, or color preference. Report damage or a manufacturing error within 30 days and include clear photo or video evidence.
- Third-party fulfilled products: Return options and deadlines depend on the fulfillment partner’s policy.
Please contact us and receive approval before sending any item back. The full terms below explain exceptions, shipping costs, and how we resolve different issues.
1. Products covered by this policy
Dog products fulfilled by us
- Dog boots
- Non-customized Bee and Ladybug dog costumes
Fan merchandise and made-to-order items
- Fan apparel
- Bags and carry items
- Drinkware
- Accessories, excluding clog charms
- Stationery and printed goods, excluding Pawdograph bundles, Pawdographed calendars, stickers, and magnets
- Games and puzzles
- Home and living items
- Wall art
Third-party fulfilled products
Some products, including certain dog apparel, dog costumes, pet essentials, and accessories, are fulfilled by third-party partners. The partner’s return policy determines the return options, deadline, and process for these items.
Where the partner allows returns or exchanges, the item must not show misuse, excessive activity, or other abuse of the return process. We may limit or refuse returns in cases of repeated or abusive return behavior.
2. Dog boots delivered outside Canada
For dog boots delivered outside Canada, including to the United States and other international destinations, we review concerns and possible resolutions case by case.
We can help with:
- Size or fit concerns
- Items received damaged
- Manufacturing defects or material issues reported within 30 days of delivery
Depending on the item’s condition, use, delivery date, and the issue reported, we may:
- Offer a replacement set at no additional cost
- Offer a refund at our discretion
- Resolve the issue without requiring a return; if a return-based option is selected, return shipping may be required
If we don’t require the boots to be returned, donating them is optional and appreciated.
3. Dog boots and eligible costumes delivered in Canada
For orders delivered in Canada, we accept returns of dog boots and non-customized Bee and Ladybug costumes fulfilled by us.
To qualify:
- Request the return within 14 days of delivery.
- Return the item in its original condition and packaging.
A brief indoor try-on to check fit is okay. Items must not be worn outdoors or used beyond fit testing. Items with significant pet hair, dirt, odor, stretching, moisture exposure, outdoor wear, or other signs of use beyond fit testing aren’t eligible for return.
How the return is handled:
- We provide one prepaid return shipping label per eligible order.
- After we receive and inspect the item, we’ll issue a replacement first when one is available.
- If we can’t provide a replacement, we’ll issue an approved refund to the original payment method.
4. Dog boot refunds: shipping, duties, and taxes
For dog boots, unless an item is defective or incorrect, a refund covers the product price only. Original shipping fees, duties, taxes, and tariffs aren’t refundable because they’re paid to third parties and are outside our control.
This applies to refund requests for color preference, change of mind, or size and fit concerns when you choose a refund instead of a replacement.
For a size or fit concern, we may offer a replacement item at no additional cost as a goodwill resolution. A replacement shipment isn’t a refund.
5. Dog boot wear and use
Wear depends on terrain, activity level, and how often the boots are used. Normal wear and tear, chewing, scratching, abrasion, or prolonged use aren’t considered manufacturing defects and aren’t automatically eligible for a replacement or refund.
6. Dog boots fulfilled by a manufacturing partner
In limited circumstances, such as when we’re restocking inventory, dog boots may ship directly from a manufacturing partner to help speed up delivery.
For these orders, additional return or exchange options may be available, including for customers in the United States. These options may require return shipping and may follow the manufacturer’s return process.
We remain your point of contact for all dog boot orders. This fulfillment method doesn’t limit any rights you may have under applicable consumer protection laws.
7. Fan merchandise and made-to-order items
Print-on-demand items are made specifically for each order and are final sale. We don’t accept returns or exchanges for an incorrect size, color preference, or change of mind.
If an item arrives damaged or has a manufacturing error:
- Contact us within 30 days of delivery.
- Include clear photo evidence. If several items are affected, one photo or video may be needed to show them together.
We’ll typically provide a free replacement. If a replacement isn’t possible or reasonable, we may issue a refund. You don’t need to return a damaged item.
Minor variations in print placement are normal. For direct-to-garment (DTG) products, placement differences of up to 0.5 inches aren’t considered defects.
If an order is returned because delivery was unsuccessful, we may offer a reprint, which may involve an additional charge, or a partial refund. The resolution depends on the circumstances.
8. Defective, damaged, or incorrect items
If an item is defective, arrives damaged, or is incorrect, contact us within the reporting period that applies to the item and include photo or video evidence. Depending on the situation, we’ll offer a replacement or refund, including applicable shipping costs.
9. Other final sale items
Personalized items, gift cards, sale items, and items that have been used or worn are final sale unless they arrive damaged. Print-on-demand items are covered by the terms in section 7.
10. Shipping address accuracy
Please provide a complete and accurate shipping address at checkout. We use automated address verification to help reduce delivery issues. Where postal databases support it, minor address corrections may be applied automatically.
If we need you to confirm or update your address before dispatch, we may contact you. The order may be delayed while we wait for your response. Delivery estimates don’t include delays caused by address checks, corrections, or requests for confirmation.
11. Late deliveries and lost shipments
Delivery times shown at checkout are estimates, not guaranteed dates. Carrier disruptions, customs processing, weather, and other shipping issues can cause delays. We can’t guarantee delivery dates or control carrier delays after dispatch.
If your order appears significantly delayed or stalled in transit, contact us and we’ll help investigate. If an order shipped without tracking or is confirmed lost in transit, we’ll offer a replacement. If we can’t provide a replacement, we’ll issue a full refund.
12. Returned or undeliverable packages
If a package is returned to us because of an incorrect address, refused delivery, failure to collect it, or another unsuccessful delivery attempt, we’ll contact you to discuss next steps.
Depending on the situation, we may offer to reship the order, which may require an additional shipping fee, or issue a partial refund that excludes the original shipping costs.
13. Fraud prevention and order review
We review orders using automated and manual checks to help protect our customers and our business.
Before shipment, we may cancel and refund an order that appears fraudulent, abusive, automated, intended to test payment methods, or otherwise in violation of this policy. If we cancel an order, we’ll refund any payment received and won’t be required to fulfill it. We may ask for additional verification before processing future orders.
We may restrict or refuse future orders associated with repeated fraudulent or abusive activity.
14. Returns must be approved
Contact us and receive approval before returning an item. We may refuse unauthorized returns or return them to the sender.
15. Order cancellations
You may request a change or cancellation within 24 hours of purchase. After that, we may no longer be able to change or cancel the order.
16. Contact and refunds
If there’s a problem with your order, email us at info@tinychihuahuashop.com.
After we resolve an issue and approve a refund, we process it within 5–10 business days.
This policy doesn’t limit any rights you may have under applicable consumer protection laws.