Shipping policy

Last updated: October 23, 2026

Shipping at a glance

  • Most orders are processed within 1–5 business days.
  • At checkout, you’ll see the available shipping methods, costs, and estimated delivery timing for your address.
  • Made-to-order and partner-fulfilled items need production time before they ship. Delivery estimates begin once an item is ready and handed to the carrier.
  • Items fulfilled from different locations may arrive in separate shipments.
  • U.S. orders are typically shipped with duties and tariffs included at checkout. Rare additional charges may still apply.
  • For destinations outside the U.S. and Canada, local customs charges may be due before delivery.

Shipping to the United States

We ship throughout the United States. Most orders are processed within 1–5 business days.

Checkout shows the estimated delivery timing for your address and selected shipping method. Once your order ships, we’ll email tracking details when they’re available.

Duties and tariffs: U.S. orders are typically shipped using Delivered Duties Paid (DDP) services, so applicable import duties and tariffs are included in the total shown at checkout.

Customs procedures, carrier practices, and trade regulations can change. In rare or unforeseen cases, authorities or carriers may charge additional fees. If you receive an unexpected customs charge, contact us and we’ll review it with you.

Shipping to Canada

We ship across Canada. Most orders are processed within 1–5 business days, depending on the item and how it’s fulfilled.

Checkout displays shipping costs and estimated delivery timing for your address and selected method before you pay.

International shipping

We ship to international destinations, including the United Kingdom, countries in the European Union, and other locations around the world.

Delivery timing varies by destination and carrier. Checkout shows the estimated delivery timing for your address and selected shipping method.

Customs and import charges: For destinations outside the United States and Canada, we may not collect VAT, sales tax, or import duties at checkout. If they apply, local customs authorities or carriers may require you to pay taxes, duties, or processing fees before delivery. These charges are set by local authorities and are outside our control.

Order processing and delivery estimates

Most orders are processed within 1–5 business days. Some items, including made-to-order products and products fulfilled by third parties, need production time before shipping. Production times vary by product, fulfillment partner, and order volume.

Delivery estimates begin after an item has been produced, if applicable, and handed to the carrier. If your order includes items shipped from different locations, they may arrive separately.

Tracking and updates

We’ll email tracking information when your order ships, if tracking is available. Some international and partner-fulfilled shipments may not include end-to-end tracking.

Shipping address

Please check that your shipping address is complete and accurate before placing your order. We use automated address verification to help catch delivery issues. Where supported by postal databases, minor corrections may be made automatically.

If we need you to confirm your address, we may contact you before shipping. The order may be delayed while we wait for your reply.

Shipping delays

Carrier disruptions, customs processing, severe weather, and busy shipping periods can delay delivery. If your shipment is significantly delayed, contact us and we’ll help investigate.

Lost shipments

If a shipment is confirmed lost in transit, we’ll send a replacement. If we can’t provide a replacement, we’ll issue a full refund.

Questions?

For help with shipping, email us at info@tinychihuahuashop.com. We’re happy to help.